Services
Three phases, in order of commitment. Each is fixed-scope with a clear deliverable — and each one has to earn the next. No open-ended retainers. New to AI? Good. We start small on purpose.
Scope — Where every engagement starts
Before we build anything, we make sure we're solving the right problem. A short scoping phase, billed hourly and deliberately bounded: we sit with you and your team, find the biggest pains, and figure out which are actually worth solving with software — and which aren't.
You get: a written scope-and-benefits document — yours to keep whether or not we ever build together. It includes:
- A pain-point map drawn from real conversations with your people
- An honest build / buy / wait decision on each opportunity
- A fixed bid for anything worth building
If we can't solve it, we'll say so. We'd rather lose a project than be responsible for a failed one inside your business.
Build — Custom tools for your actual pains
Software built on your real workflows and your team's real knowledge — not a template. Fixed bid, paid by milestone. Phases run lowest-risk first, so the system proves itself on safe ground before anything customer-facing or critical depends on it.
What this can look like: a customer-conversation system that handles routine questions so your people handle the relationships; internal tools that put your team's knowledge somewhere findable instead of in one person's head; automation for the paperwork nobody was hired to do.
You get:
- Working software
- A knowledge base your team approves line by line and you own outright
- An evaluation report showing how the system performs — before it ever matters
Your data stays yours. The knowledge base is yours. If we part ways, everything portable goes with you.
Run — Ongoing, only after a Build proves itself
When a system earns its place, we keep it earning: production deployment, monitoring, monthly measurement, and a clean human-handoff process. A modest monthly fee that steps with how much the system actually does — usage costs passed through at cost, never marked up.
Also in this lane: already chose an off-the-shelf tool you like? We'll help you implement it well — and build the knowledge foundation underneath that makes any tool work better and keeps you free to switch later.
Frequently asked
- We're in our busy season — can we talk later this year?
- Absolutely — and this is exactly why the scoping phase is small by design. A fit call is 30 minutes; scoping is measured in hours, not months. And the scope document doesn't expire: many owners scope during the busy season and build after it.
- I want something proven that other businesses already use.
- Fair. Three honest answers: engagements start small and run lowest-risk first, so nothing important depends on us until we've proven ourselves in your business. You own everything we build, so you're never locked in. And when a proven off-the-shelf tool is the right answer, we'll tell you — and help you implement it.
- We already picked a tool — we just want help implementing it.
- Great. We do that. And we'll build the knowledge foundation underneath it — the thing that makes any tool actually work, and keeps you free to switch if a better one comes along.
- This is all new for us. We want to take baby steps.
- Perfect — that's the design, not a compromise. Small scope first, fixed milestones, lowest-risk work first. You approve every step before the next one starts.
- Will this replace my employees?
- It's designed explicitly not to. We build tools that take the draining work off your people's plates so they can do higher-value work — and we put that commitment in writing.
- Do customers know they're talking to AI?
- Always.
- What does it cost?
- Every phase is fixed-scope: the fit call is free, scoping is a small hourly engagement, and builds are quoted as a fixed bid before any build work starts. No surprise invoices.