RQCX
Every routine customer question, answered. Instantly, accurately, around the clock.
A customer conversation system built on your business's real knowledge. It answers the questions your team is tired of repeating, on your website and your phone line, and hands the real conversations to your people with full context.
Count last week's conversations.
How many of last week's customer conversations were the same ten questions? Hours, availability, "will this work for my situation," "where's my order," "how do I return this." Every one was answered by a person who had to set aside a quote, a relationship, or an evening off to do it. Those questions deserve instant answers. Your people deserve better work.
What it does, and what that means for you
Answers on chat and phone, 24/7.
The 9 p.m. "will this work for me?" gets answered at 9 p.m., not added to Monday's pile. Customers get answers while they're deciding, not when you're open.
It only says what your team has approved.
You never have to wonder what it told a customer. You read it, edited it, and approved it, line by line, before it went live.
Hard facts come from your database, not an AI's best guess.
Questions with exact answers, like compatibility, pricing, and specs, are looked up, not improvised. The system makes inventing an answer to those questions impossible.
When a conversation needs a human, it hands off warmly, with context.
Your customer never repeats their story. Your team picks up mid-conversation, already knowing what's been said. Escalation is a feature.
Every question it can't answer is captured, not dropped.
Unanswered questions become a punch list for your team to approve answers to. The system gets more useful every week, and what grows is your knowledge asset, not a vendor's.
It's measured before it ever meets a customer.
You see its report card first: a straightforward evaluation of how it performs on your real questions. If it's not ready, it doesn't go live.
The knowledge base underneath is yours.
Your team's know-how, organized, approved, and stored in your own database. If a better AI tool exists next year, you keep your knowledge and your data.
Built for three people at once.
Your customers
Instant, accurate answers at any hour, from an assistant that always says it's AI, with a human one ask away.
Your team
Stops re-answering the same questions and starts doing the work that actually needs them: relationships, judgment, problems worth solving. New hires learn faster too, because the knowledge isn't locked in one veteran's head anymore.
You
Stop being the answer machine of last resort. The business knows what it knows without routing through you. That's the difference between owning a business and being owned by one.
No shrink-wrap. It's built on your business.
Every engagement starts with discovery and a written scope that measure your actual conversation load and confirm this system is the right answer for your business. The first build is an MVP: approved answers to your most common questions, on one channel, in your hands fast. Refinement adds the rest of what the scope calls for, and nothing meets a customer until it has passed evaluation.
Product FAQ
What is RQCX?
RQCX is an AI customer conversation system for small businesses. It answers routine customer questions on website chat and by phone, using only content the business's own team has approved, and hands complex conversations to human staff with full context.
What channels does it cover?
Website chat and phone today. Conversations hand off to your team by warm transfer or ticket, with the transcript attached.
How is this different from a chatbot?
Three ways. It only says what your team has approved, so there are no improvised answers. Hard facts come from database lookups rather than AI guesses. And the knowledge base belongs to you, portable to any future tool.
Do customers know they're talking to AI?
Always. It discloses itself, and a human is always easy to reach.
What happens when it doesn't know the answer?
It says so, offers a human, and logs the gap so your team can approve an answer and the system covers it next time.
Will it replace my employees?
It's designed not to. I build tools that take the draining work off your people's plates so they can do higher-value work, and I put that commitment in writing.
What does it cost?
RQCX is scoped to your business, then built MVP first at a budget you pick from a range, with refinement priced from what the MVP showed. Discovery is free. A deposit to start, the balance at acceptance.
Who owns RQCX?
RQCX is my product, and you license it. Your data, your instance, and the knowledge base your team approved are yours, and they leave with you if you ever switch tools.
Want to see it answer real questions, live?
I'd rather show you than tell you. Book a free fit call and ask for a demo.